Am I guaranteed a prescription (where required) and treatment?
Our doctors provide the highest standard of healthcare, which means that each patient is assessed on an individual basis. If our doctor or pharmacist determines that it is not safe for you to receive a specific prescription or treatment, it will not be issued. Our doctor or pharmacist will provide you with some recommendations on next steps, including visiting another GP in person for further assessment.
How much does the doctors consultation cost?
There is a once off $25 doctors consultation fee, that's only payable if you're issued a prescription and come back to purchase a treatment. No need to enter any kind of payment details upon sign up.
How long until a doctor or pharmacist responds?
A doctor or pharmacist (where appropriate) will review your assessment and respond within 24 hours. In most cases it will be much sooner than this.
Do you have a membership fee? How much does it cost?
We don't believe in annual subscriptions or membership fees. You only ever pay for your doctors consultation (if needed) and your medication.
Can I cancel at any time?
Yes, you can cancel at any time! However given there's no ongoing or annual fees, it's best to delay and repeats if you don't yet require them so you can use them later on!
Do you handle my repeats?
You bet! As part of joining Stagger, we will handle your repeat deliveries (where required) to ensure that you never miss one.
How does my order ship?
We’re Aussie owned so your orders ship within 1–3 days of your doctor's consultation from our partner pharmacy, coming discreetly in a box with an unmarked outer bag. All orders include free express shipping.